Printer / S-out guide

Why Is My Printer Not Printing?

Before replacing ink or toner, check the printer status, connection, queue and paper path.

Practical checks

Start with the basics.

  1. Confirm the printer has power and is connected to the correct computer or Wi-Fi network.
  2. Check the print queue for paused or stuck jobs and make sure the correct printer is selected.
  3. Check paper, ink or toner indicators and look for a visible paper jam.
  4. Print a test page from the printer controls where available.
  5. If the printer remains offline or produces repeated errors, send S-out a photo of the message.
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